AfriMed™ brings appointments, messages, health records and prescriptions into connected workspaces for patients and care teams. Patients manage their information and sharing permissions; clinicians review and approve clinical decisions and documents. Available services depend on your location, account and participating providers.
What you need to know about AfriMed™
General questions
Care can become fragmented when information, appointments and follow-up sit in different places. AfriMed™ helps people organise their care information and helps professionals coordinate appointments, records and authorised referrals. It does not guarantee a provider, an appointment or insurance cover.
Digital appointments and shared care information can help people prepare for care and keep track of the next step. Remote care is available only where a participating clinician and the relevant service are available; some concerns still need an in-person assessment.
AfriMed™ has workflows for patients, clinicians, pharmacies and practice teams. Institutions can discuss coordinated reporting and regional oversight with AfriMed™. An insurer or government organisation should contact the team about its requirements; a public registration page does not grant institutional access.
Our ambition is to make care easier to reach and coordinate, including for people whose care crosses services or locations. Digital tools alone cannot ensure universal coverage, remove all costs or replace local services. Eligibility, participating providers and payment arrangements still need to be confirmed.
ConnectedCare focuses on continuity: helping the person and the team understand what happens before, during and after a consultation. Patient permissions, clinician review and clear handovers are central to that approach. Our regional ambition is shaped by Southern African communities.
AfriMed™ is a South African registered company with a Southern African and SADC focus. Service availability depends on location, participating providers and account access. Confirm the service you need before arranging care. We have not announced a region-wide launch or a fixed expansion timetable.
Public account creation without an invitation is planned. Registration remains closed while launch checks are completed. Existing patients and clinicians use the sign-in page and complete the steps for their role. Professional verification and service access are separate from creating an account. Pharmacies, insurers and institutions should confirm onboarding arrangements with AfriMed™. If you cannot access an existing account, contact AfriMed™ rather than create a duplicate.
Charges and payment options depend on the service, provider and country. Check the amount and terms shown for your consultation or pharmacy order before confirming. A saved insurance policy is not confirmation of cover, and AfriMed™ does not currently promise automatic insurance-claim settlement.
This website is available in English and French. The application has its own language settings; translated coverage varies by role and feature. A language listed in settings does not mean every screen or a clinician’s consultation is available in that language. Confirm the language of care with your provider.
Technology & Security
Fola is a clinical documentation assistant. Where enabled, it helps clinicians prepare drafts from authorised consultation information. Clinicians remain responsible for reviewing and finalising documents. Fola does not independently diagnose, prescribe or provide an established patient pre-check service.
Blockchain is not an established AfriMed™ capability. Access to records is governed through authenticated accounts, role and care-context permissions, and patient authorisation where required. We do not describe records or transactions as blockchain-secured.
Access is limited by account, role and the care relationship. Patients manage relevant sharing permissions; clinicians cannot simply grant themselves access to a patient’s private records. Only share information needed for the task, and report unexpected access through support. These controls do not amount to a blanket claim of legal certification.
AfriMed™ supports permission-based sharing within its own workflows. External connections require partner onboarding, an agreed information scope and a validated adapter. A saved integration setting is not an active hospital, laboratory or insurer connection.
Guides & support
Detailed guides are in the application. Sign in with your existing account; access depends on your role. You can choose your language there.
Pharmacy guides include demonstration workflows. Access depends on your account; their presence does not mean pharmacy services are available for live use.
Need help with your account?
For help with your account or the application, choose Support to visit our Contact page. If you are already signed in, you can also open or follow a request in the application’s support area.
SupportCannot sign in?
Password recovery is currently unavailable in the public application. If you cannot sign in, use the contact details on our Contact page. In-app requests require sign-in; correspondence outside the application is not added to your request history.
For other ways to contact us: Support.
Support handles application issues. For urgent medical concerns, contact emergency services or a clinician.