Privacy Policy
Effective date:
Who We Are
AfriMed™ Telehealth provides digital healthcare services for patients and healthcare professionals, including teleconsultation workflows, appointment scheduling, secure messaging, profile onboarding, and verification-enabled healthcare operations.
This Privacy Policy applies to personal data collected through AfriMed™ web and app experiences, including staging and production app domains.
Information We Collect
We collect account data (name, email, phone, role), profile and onboarding data (for example, demographics and medical context you provide), service activity data (appointments, messages, settings), and technical data (device/browser metadata, logs, and security signals).
Where you upload healthcare or verification documents, we process those files and related metadata for account verification, compliance workflows, and service delivery.
How We Use Your Information
We use personal data to create and secure accounts, authenticate users, deliver telehealth features, support appointments and communications, improve reliability, detect abuse, and comply with healthcare and legal obligations.
We may use operational analytics to improve service quality and user experience while applying minimization and access control practices.
How We Protect Your Information
AfriMed™ applies layered technical and organizational safeguards, including access controls, encryption in transit, role-based authorization, monitoring, and audit-oriented workflows.
No online system is fully risk-free; we continuously improve controls to reduce security and privacy risk.
Data Retention
We retain personal data for as long as needed to deliver services, meet legal and regulatory obligations, resolve disputes, enforce agreements, and maintain audit records.
Retention periods may vary by data type and jurisdictional requirements.
Cookies and Similar Technologies
We use essential cookies and similar technologies for security, session continuity, and product functionality.
Where applicable, optional categories are managed through the cookie preferences controls available in the app experience.
Your Data Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or port certain personal data.
You may also request account and privacy support through our contact channels listed below.
Children's Privacy
AfriMed™ is not intended for unsupervised use by children where prohibited by law.
If you believe data was provided inappropriately, contact us and we will review and act in line with legal obligations.
International Data Use
AfriMed™ may process data across regions as needed for secure service operation.
Where cross-border transfer is required, we apply appropriate safeguards consistent with applicable law.
Changes to This Policy
We may update this Privacy Policy as the platform, regulations, or security requirements evolve.
Material updates will be reflected by revising the effective date and publishing the updated version on this page.
Contact Us
AfriMed™ Telehealth